1. Cancelling a subscription
You may request cancellation of a monthly subscription before your next renewal date. Unless your order form says otherwise, cancellation takes effect at the end of the current paid billing period.
2. Refunds
Subscription fees are generally non-refundable once a billing period has started, except where required by law or where Veltris IO has agreed otherwise in writing. If a duplicate or incorrect charge occurs, contact us promptly so we can investigate.
3. Enterprise and annual agreements
Annual, enterprise, implementation, and custom engagements may have different cancellation and refund terms. The signed order form or agreement for that engagement controls where it conflicts with this policy.
4. Service issues
If you experience a material service issue, contact support with the affected workspace, approximate time, and relevant details. We may provide a service credit or other remedy where appropriate and where required by the applicable agreement.
5. How to request cancellation
Send a cancellation request through our contact page with your company name, account email, and plan. Do not send passwords or sensitive credentials.